Refund policy

Return & Refund Policy

We want you to be happy with your KivoWatch purchase. If you change your mind, you have 14 days from the date you receive your order to notify us that you wish to return it.

Once you have notified us of your decision to return your order, you have a further 14 days to send the item back.

Return Conditions

To be eligible for a return, the item should be returned in the same condition in which you received it, with all original accessories and packaging included.

You may inspect the product as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Proof of purchase may be required.

How to Make a Return

Returns can be arranged through our online returns process, allowing you to manage your return independently by following the instructions provided.

Please ensure that your return is sent to the address provided during the returns process. Do not send products to any other address.

Unless the item is faulty, damaged, incorrect, or otherwise required by law, the cost of returning the item is the customer's responsibility.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If your KivoWatch is damaged, faulty or you have received the wrong item, contact us as soon as possible at contact@kivoswatch.com.

We will review the issue and provide an appropriate solution.

Exchanges

We do not currently offer direct exchanges. If you would like a different colour or product, you can return your original order and place a new order separately.

Refunds

Once your return has been received and checked, we will process your refund as quickly as possible.

Approved refunds will be issued to your original payment method. Please note that your bank or payment provider may require additional time for the refund to appear in your account.

Where applicable under UK consumer law, refunds will be made within the required statutory timeframe.